Support when you need it

Emergency help

For life-threatening situations, crimes in progress, fires and serious injuries.

Official non-emergency services

For help that isn't urgent: reporting a crime after it happened, medical advice and support lines. If someone is in danger, use the emergency numbers above.

University support

Your university is often the quickest place to get help that isn't an emergency.

Staying safe day to day

General guidance from PAXORA for students anywhere. It isn't official advice for a particular country, so always follow local official guidance.

• Keep emergency contacts to hand

  • Save the local emergency number and your university's security contact in your phone.
  • Keep a written copy too, in case your phone is lost or out of charge.
  • Make sure someone you trust knows your address and how to reach you.

• Personal safety and transport

  • Plan how you'll get home before a late night out.
  • Use licensed taxis or official ride apps, and share your trip with a friend.
  • Keep your phone charged and stay aware of your surroundings.

• Accommodation and roommates

  • See a room, in person or on a live video call, before paying anything.
  • Get a written agreement that names the landlord or provider.
  • Never send a deposit to someone you can't confirm is allowed to rent the room.

• Scams, job offers and payment requests

  • Be wary of anyone who asks for fees, gift cards or cryptocurrency, especially in a hurry.
  • Callers claiming to be police, immigration or your bank may be scammers. Hang up and contact the organisation through its official website.
  • Genuine employers don't charge you to apply or start work.

• Passports, ID and banking details

  • Keep your passport and visa documents somewhere secure, with copies stored separately.
  • Never share your bank PIN or one-time passcodes with anyone.
  • Don't let anyone else use your bank account to receive or move money.

• Getting help from your university

  • Your international student office can help with problems big and small.
  • Most universities offer counselling and wellbeing support for students.
  • Campus security can help you feel safe on campus and advise on local services.

Helpful resources

Official places to report scams and get help from your home country.